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Pre Service Checklist

What to Check Before Your Call

Reduce service costs by reviewing this checklist of issues.


Before calling your YORK® Contractor for service, take a moment to make sure you're prepared for the appointment. Here are a few things to do in preparation for your service appointment:


Review the troubleshooting guide and be prepared to explain the issues that you're experiencing.

  • Check your air filter. A dirty air filter is a common cause of problems.
  • Write down the model numbers of all your YORK® products.
  • Know how long ago your problem began.
  • Make sure the system is accessible – remove anything blocking  your products.
  • Keep pets in a separate room so they don't get overly excited.
  • Arrange for an adult (18 or over) to be home to allow entry to your home.
  • Provide a phone number to receive a call from the technicians to confirm the service visit.
  • If you rent your home, get your landlord's permission to have your system serviced.
  • If you discover your heat pump or air conditioner is frozen, shut it off to allow it to thaw before the technician arrives.
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