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Frequently Asked Questions

Q:
What is the best thermostat to use with my system?
A:
The York® Affinity™ Residential Communicating Control provides a color touch screen interface that is easy for you to use and is specially designed to “talk” to intelligent York® products to ensure maximum performance.
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Q:
Should I be concerned about Indoor Air Quality?
A:
According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. York® indoor air quality products handle pollutants, humidity and other issues to improve your health.
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Q:
What does the air handler do for my system?
A:
An air handler circulates conditioned air produced by heating and cooling equipment throughout your home. Along with the air handler, it is easy to filter, humidify or dehumidify the air stream as needed.
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Q:
Why should I replace my existing heating or air conditioning system?
A:
You may wish to consider replacing your air conditioning or heating system if it is old, inefficient or in need of repair. Today's systems are as much as 60% more efficient than those systems manufactured as little as ten years ago. In addition, if not properly maintained, wear and tear on a system can reduce the actual or realized efficiency of the system. If you are concerned about utility bills or are faced with an expensive repair, you may want to consider replacing your system rather than enduring another costly season or paying to replace an expensive component. The utility cost savings of a new unit may provide an attractive return on your investment. If you plan on financing the purchase, the monthly savings on your utility bill should be considered when determining the actual monthly cost of replacing a system. The offsetting savings may permit you to purchase a more efficient system.
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Q:
How expensive are air conditioning and heat pump systems?
A:
Many factors affect the cost of a heating or air conditioning system, including the size of your home, the type and condition of the ductwork installed and accessories you might need such as a thermostat or an electronic air cleaner. We have a complete range of systems and accessories available to meet all your needs, including your financial ones! Your local dealer will be happy to assist you in finding the right system to meet not only your comfort needs but also your household budget.
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Q:
How do I select the right heating/cooling system?
A:
First, make sure the unit is properly sized. Your York® Dealer will provide a load calculation for your home. Also ask the dealer to provide an energy analysis to determine operating cost. Next, consider any comfort issues in the home. Some products can reduce air stratification and uneven temperatures from room to room. If you have allergies, an indoor unit with an ECM motor will allow you to circulate the air in your home continuously while filtering the air for about the same cost as operating a standard light bulb. Finally, know your budget parameters and the efficiency of the system being proposed. Does the system offer a payback? In other words, will the monthly savings over time offset the cost of the new unit or efficiency option being considered?
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Q:
What is involved in replacing an old system?
A:
Aside from the placement of the new equipment, your York® Dealer will inspect several items and determine whether they need to be supplied or replaced. Some of the items include: ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, flue piping, flue terminations, chimney liner, slabs, filter, driers, registers, grills, drain pans and evaporator coil.
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Q:
What is involved in installing a new system?
A:
If a system is being added to the home for the first time, most of the items noted in the previous question and answer may be required to install the new system. Besides the equipment, the most significant component is ductwork. The ductwork can be made of either metal or fiberglass. The ductwork needs to be properly sized to deliver the right amount of air to each room. A central air conditioning system uses supply and return ducts. The supply duct is attached to the outlet of the furnace or air handler and delivers air to individual zones in your home. Your York® Dealer will determine the size of the ductwork going into a space by the amount of air that needs to be delivered to the space.
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Q:
How long can I expect a new system to last?
A:
If you have a qualified technician perform regular preventative maintenance and service suggested for your unit, industry averages suggest that an air conditioner should last 12-15 years (sea coast applications may be less) and a gas furnace should last as many as 20-25 years.
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Q:
Should I change my indoor coil?
A:
When replacing your air conditioner or heat pump, the answer is most likely yes. The efficiency ratings that are advertised for an air conditioner or heat pump are based on the performance as part of a matched system. If only the outdoor portion is changed, the efficiency and savings could be less than that of a matched system.
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Q:
Where do I get replacement parts?
A:
Contact your York® Dealer for help obtaining replacement parts.
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Q:
What is covered in my warranty?
A:
All York® products come with a written limited warranty on parts. This warranty states that a replacement part will be furnished for any part of the product that fails in normal use and service during the applicable warranty period specified in accordance with the warranty's terms. Your authorized York® Dealer can review with you the warranty periods for the products you select.
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Affordable Financing is fast and easy
Buying a new York® home
comfort system is surprisingly affordable when you apply the dollars you save in energy toward one of our low interest financing options.

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