Pre-service Checklist

What to Check Before You Call

Before calling your YORK^® Contractor for service, take a moment to make sure you're prepared for the appointment. Here are a few things you can do to prepare for your service appointment.

Gather information:

• Write down the model numbers of all your YORK^® products.
• Know how long ago your problem began.
• Provide a phone number for technicians to confirm the service visit.

Address the basics:

• Make sure the system is accessible – remove anything blocking your products.
• Keep pets in a separate room so they don't get in the way or become overly excited.
• Arrange for an adult (18 or over) to be home to allow entry to your home.
• If you rent your home, get your landlord's permission to have your system serviced.

Also check:

• Your air filter. A dirty air filter is a common cause of problems.
• If you discover your heat pump or air conditioner is frozen, shut it off to allow it to thaw before the technician arrives.